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Chattybot

Unit 9 · Role Play 2 — Nothing Changed

Third shift running, nobody has repositioned Mrs. Okpara. Ask why before you escalate.

Phrases You Will Need

Step away firstHave you got a second, out here?Can we talk in the corridor?
Ask why — don’t assumeWhat’s making it hard to get to her?Is something getting in the way this week?Is it a two-person job?
Does not workYou said that last time.You’ve got time to stand here.Why can’t you just do it?
Escalate about the CLIENTMrs. Okpara has a stage 1 area on her coccyx and she’s been up over three hours for the third shift running. I think it’s a staffing problem — she’s a two-person hoist and one person is covering two halls.
“So you’re reporting me”I’m telling her about Mrs. Okpara’s skin, because it has to be recorded — and that you’ve been covering two halls on your own, because that’s the actual problem.

Your Role

You are a healthcare worker. For the third shift running, a colleague has left Mrs. Okpara sitting in her wheelchair for over three hours without repositioning. She has a stage 1 area on her coccyx. You have already mentioned it twice, politely. Nothing has changed. Mrs. Okpara is sitting right there and can hear you.

What You Must Do

How to practice

A simple flow students can follow every time.
  1. 1Click Speak to turn on the mic.
  2. 2Speak clearly and finish your response.
  3. 3Click Send to submit what you said.
  4. 4When you are finished, click Review to check your work.
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