Chattybot
Unit 8 · Role Play 2 — Correcting Elderspeak
A hurt new coworker asks what he did wrong. Explain elderspeak without humiliating him.
Phrases You Will Need
Credit him firstI know you were being warm with her.Nobody thinks you were being unkind.
Give a reason, not a ruleShe was a headteacher for thirty years. She’s used to being called Mrs. Fontaine.“Baby doll” doesn’t fit who she is.
Hand him the sentenceTry this: “Mrs. Fontaine, are you ready for your shower now?”
The day-one questionWhat would you like me to call you?
“My grandma LIKES sweetie — who decides?”The client does. That’s the whole point — so you ask her, and then use what she says.
Your Role
You are an experienced healthcare worker. A cheerful new coworker, 22, calls every client “baby doll” and says things like “Are we going to be good for our shower?” A client has just said something sharp to him and he is hurt and confused. He asks you what he did wrong.
What You Must Do
How to practice
A simple flow students can follow every time.- 1Click Speak to turn on the mic.
- 2Speak clearly and finish your response.
- 3Click Send to submit what you said.
- 4When you are finished, click Review to check your work.
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