Chattybot
Roleplay: Calling About a Medical Bill
A $300 medical bill includes a lab charge your insurance should cover. Call member services and question it. (COAAP 29 IL)
The envelope looked normal. The number inside did not: $300 for one clinic visit. You read it twice - $120 for the visit, $180 for lab work. Wait. Your insurance covers lab work... doesn't it? Something is wrong with this bill. You call BlueSky member services.
YOUR GOAL
Question the charge and fix the bill.
YOUR JOB
Ask these questions:
1. Ask what the plan covers
2. Ask about paying over time
THE BILL
MemberSara Ali
Clinic visit$120
Lab work$180
TOTAL: $300
Wait — your plan covers lab work! Question that charge.
How to practice
A simple flow students can follow every time.- 1Click Speak to turn on the mic.
- 2Speak clearly and finish your response.
- 3Click Send to submit what you said.
- 4When you are finished, click Review to check your work.
Best experience: ChattyBots work best in Chrome.
