Chattybot
Unit 15 · Role Play 2 — The Client Who Says No
Mrs. Kovač refuses and swats your hand. Back off, then come back with different words.
Phrases You Will Need
Say insteadLet’s get you comfortable.Let’s freshen up.Come with me a minute.Let’s sort your clothes out.
1. OfferHow about letting me give you a hand?
2. Accept the no — then waitUh-huh. That’s all right.No problem.
3. Come back with two choicesWould you like to wash your hands before lunch, or fix your hair first?Shall we get you into something fresh before lunch, or right after?
Your Role
You are a healthcare worker. Mrs. Kovač has dementia and needs her incontinence garment changed. She says “No!” and swats your hand away. She is frightened rather than angry.
What You Must Do
How to practice
A simple flow students can follow every time.- 1Click Speak to turn on the mic.
- 2Speak clearly and finish your response.
- 3Click Send to submit what you said.
- 4When you are finished, click Review to check your work.
Best experience: ChattyBots work best in Chrome.
