Chattybot
Roleplay: The Unhappy Customer
An angry customer marches to your counter with a wrong order. Listen, apologize, and fix the problem. (COAAP 52 IL)
Your shift at the cafe was calm - until now. A customer marches to the counter, receipt in hand, eyes narrow. You recognize the look. Whatever happened, she is not happy, and you are the one wearing the apron. You stand up straight and smile.
YOUR GOAL
Listen, stay kind, and fix her problem.
EMPLOYEE CARD — WHAT YOU CAN OFFER
Store policy: you may offer…
• ☕ Make the correct drink, free
• 💵 A full refund
• 🎫 A free-drink coupon for next time
You can fix this yourself. No manager needed.
How to practice
A simple flow students can follow every time.- 1Click Speak to turn on the mic.
- 2Speak clearly and finish your response.
- 3Click Send to submit what you said.
- 4When you are finished, click Review to check your work.
Best experience: ChattyBots work best in Chrome.
